Enquiries

A customer asking for a quote is worth more than a customer asking your opening hours, and it should not be sitting in message 40 of a thread.

What gets written down

When somebody asks for a quote, a callback, a viewing or a price on something specific, Jabee records it as an enquiry: who, what they asked for, and whatever details it collected on the way.

It appears under Enquiries in the inbox, with a count in the bar, and you get told.

Collecting the details first

An enquiry is more useful with the details attached. Add an intent for the thing being asked about and say what you need: a name, a number, which property, what date. Jabee collects those in the conversation rather than sending a form, and they arrive with the enquiry.

Working through them

Each one links back to the conversation it came from, so answering it is one tap away and you can see what was already said. Mark it as handled and it leaves the list.

The list is not a CRM and is not trying to become one. If you have one, connect it as your own API and the enquiry can be written there as it happens.

Questions