An assistant that answers from your own website
From $19 a month · WhatsApp, Messenger and Instagram · Arabic and English
Give it your website address and it reads the whole thing. Then it answers your customers from what it read, in the language they wrote in, and says which page the answer came from. When it is not sure, it fetches a person instead of guessing.
You can try it before you have an account. Paste a website, or just say what your business does, and talk to the assistant that gets built from it in your browser. Nothing is charged until you connect a real channel and it starts answering customers.
Where the answers come from
Most chatbots are a flowchart you drew. Every question you did not think of falls through to "sorry, I did not understand". This one reads what you already have and works the answer out.
It reads your website. If your prices only live on a menu, upload the PDF. If they only live on the board behind the counter, photograph it and the assistant reads that. It also reads your Facebook Page and your Instagram account, which matters because a great many businesses have no website at all and do have those.
Every answer carries a line saying where it came from, so you can check it rather than trust it.
It can also do things
Answering is half of it. The assistant can call your own systems to find something out or to act on what the customer asked: check an order, book an appointment, take down a lead, pass the conversation to a person.
Connecting one of your own systems is a form rather than a project. You paste a URL, a key, and one sentence about what it does. The assistant works out when to call it and what to send. There is no decision tree to draw and no developer to book.
The documentation covers connecting your own API, and what to do when the system takes minutes rather than seconds.
What happens when it does not know
It stops. Below its confidence threshold the assistant hands the conversation to one of your people rather than inventing an answer, because a wrong answer costs you more than a slow one.
Then it tells you. Every question it could not answer goes on a list in your dashboard, grouped and counted, so you can see that eleven people this month asked whether you gift wrap. You write that answer once and the assistant uses yours from then on, in preference to anything it found by reading.
It also learns from you directly. When a conversation is handed over and you answer the customer from your own phone, replying teach saves your answer for the next person who asks the same thing.
Arabic and English, including both at once
It replies in whichever language the customer wrote in, and it copes when both turn up in the same sentence, which is how a lot of people in this region actually write.
What it costs
Three plans, all of them covering WhatsApp, Facebook Messenger and Instagram at the same price.
- Starter, $19 a month. 500 answered messages, then 9 cents each. Three team seats.
- Business, $39 a month. 1,000 answered messages, then 8 cents each. Five seats, and appointments, products, enquiries, approvals and notifications.
- Pro, $149 a month. 1,500 answered messages on our most capable model, then 8 cents each. Ten seats. What the extra buys is the awkward questions: a customer who is vague, annoyed, or asking two things at once.
Meta bills you separately for WhatsApp, directly, at its own rates, and we never add to it. On Messenger and Instagram Meta charges nothing per message at all. The pricing page works through both bills on a shop needing 1,200 answers a month.
If you want a place for your team to answer by hand and no AI at all, that is the Inbox plan at $15 a seat. A lot of businesses start there and add the assistant when they are ready to let it answer.
Questions
Can I try it before paying?
Yes, and without an account. Give it a website address or answer a few questions about what you do, then talk to the assistant in your browser. You pay when you connect a real channel and it starts answering your customers.
What if I have no website?
Then it asks you seven questions instead, which takes a few minutes. It can also read your Facebook Page and Instagram account, and any document you upload: a menu, a rate card, a price list, or a photograph of the price board.
Will it make things up?
It answers from your own content and shows which page or file each answer came from. When it is not confident it hands the conversation to a person rather than guessing, and puts the question on a list for you to answer once.
What counts as an answered message?
One reply the assistant sends, on any channel. A conversation with six replies in it counts as six. Messages a person on your team sends by hand are not counted.
What does the expensive plan actually buy?
A more capable model on every reply, not more replies. Starter and Business answer on the same model; Pro answers on our most capable one. It shows on the hard questions rather than the easy ones, so it is worth it if your customers ask complicated things and not if they ask your opening hours.
Will my number get banned?
No. Jabee runs on Meta's official platforms, the WhatsApp Business Platform and the Messenger Platform. The tools that get numbers banned are built on unofficial libraries, which is why we did not build one. We are onboarded with Meta as a Tech Provider, and your number is connected through Meta's own Embedded Signup window.