A shared WhatsApp inbox your whole team can work in
$15 a seat · WhatsApp, Messenger and Instagram · no AI unless you want it
Everybody gets their own login. A conversation belongs to one person, and their name is on it. The lines you type every day are saved and one tap away. When somebody leaves, the history stays.
Respond.io charges $79 a seat for this. Wati charges $49. We charge $15, and the owner's seat is free. Those were their published prices on 8 November 2026.
What breaks when two people share one WhatsApp
The free WhatsApp Business app handles one person well. The trouble starts at two. Everyone signs in as the same account, so nobody can tell who answered what. There is no way to say "I have got this one", so two people answer the same customer and a third goes unanswered for a day. The history sits on one phone, and the day that person leaves it leaves with them.
That is the whole of what a shared inbox fixes, and it is why this one has no AI in it. Letting software answer your customers is a decision. Reading your WhatsApp in a browser is not.
What is in it
Three channels, one list
WhatsApp, Facebook Messenger and Instagram arrive in the same place, each row labelled with where it came from. You reply from your own number, and on Messenger and Instagram a person has seven days to answer rather than the 24 hours an automated reply gets. The inbox checks that window before you type, so you find out that a thread has closed before you write into it rather than after Meta refuses the send.
Whose conversation it is
Assign a thread to somebody and their name shows on the row, so you can see what is covered while scanning the list. Three filters read off it: Mine, Free, and the ones flagged as needing a person. Anybody can take a thread or put one down. Handing one to a colleague is a manager's job, which keeps people from quietly moving their own queue onto somebody else.
Saved replies
Your opening hours, your deposit terms, your directions. They sit beside the reply box and drop into it when you pick one, so you can change the name or the date before it goes. They never send on their own.
Being told
A browser notification when somebody is waiting, if you allow it. A WhatsApp message to a verified phone for the people who are not at a desk, which they can reply to directly and have it reach the customer. Email underneath both, because it is the one that always works.
Your team, however it is shaped
Some people get a login. Some only get a phone, which is what a salesperson on a shop floor actually wants, and they never see a dashboard. Questions can route by language or by keyword, so a refund question does not wake the person who handles bulk orders.
If you run this for clients
One login holds every client, with a switcher at the top of the page. Two browser tabs can sit on two different clients at once without one moving the other. There is a page showing what each client costs you, which is the number you need before you quote them.
When you are ready for the AI
Add the assistant for $19 a month and it answers from your own website and documents, hands over anything it is unsure about, and leaves the rest to your team. The conversations already in your inbox are what make it good, so starting here and adding it later is the cheaper order.
All the prices, with what Meta charges on top and why we cannot mark it up.
Questions
Is this different from the free WhatsApp Business app?
Yes, in four ways that only matter once more than one person answers. The free app gives everyone the same login, so you cannot tell who replied. It has no way to say whose a conversation is. Its history lives on one phone, so when that person leaves, the history leaves with them. And it does not let two people answer two different customers at the same time without colliding. If you are one person with one phone, the free app is the right tool and you should keep using it.
How much is it?
$15 per seat per month. The owner's seat is included. There is no setup fee and no contract, and you cancel in the dashboard without emailing anybody.
Do I need the AI?
No. The Inbox plan has no AI in it at all. Nothing is sent to a customer unless a person types it and presses send. You can add the assistant later for $19 a month and it answers the easy questions while your team keeps the rest.
Which channels does it cover?
WhatsApp, Facebook Messenger and Instagram, in one list. All three are live. You connect your own WhatsApp number through Meta's Embedded Signup, and your Facebook Page brings its linked Instagram account with it.
Can two people reply to the same customer by accident?
They can, which is why assignment exists. A conversation is assigned to one person, their name shows on the row, and the Mine filter is what that person works from. The Free filter shows what nobody has picked up.
Does it notify me?
Three ways, and you can use any of them. A browser notification if you grant it, per browser. A WhatsApp message to a verified phone for the people who are not at a desk. Email, which always works and is not a setting anybody can switch off.