Privacy Policy
Last updated 7 September 2026
Jabee is operated by M4B1 For Computer Systems & Communication Equipment Software Design ("M4B1", "we", "us"), a company registered in Dubai, United Arab Emirates.
Jabee is a service that answers a business's customers on WhatsApp. This policy explains what we collect, why, who we share it with, how long we keep it, and how to have it deleted.
Two kinds of people are covered here. A business customer is a company that signs up for Jabee. An end customer is a person who messages that business on WhatsApp.
For end customer data, the business is the data controller and decides what happens to it. We are the processor and act on that business's instructions.
1. What we collect
From business customers
- Name, email address and company details
- WhatsApp Business account identifiers and access tokens issued by Meta
- Content from the website address and documents you give us, so the service can answer questions about your business
- Configuration you create, including instructions for the assistant and any connections you set up to your own systems
- Billing details, held by our payment processor and not by us
From end customers, on behalf of the business
- The WhatsApp phone number the message came from
- The WhatsApp profile name, when Meta provides it
- The text of messages sent to the business, and the replies sent back
- Timestamps and message identifiers supplied by Meta
- A record of any action the assistant took while handling the conversation
We do not ask end customers for information directly, and we do not collect anything beyond what WhatsApp delivers to the business.
What we do not collect
- Images, audio, video, documents or location shared over WhatsApp. The service processes text only and discards the rest.
- Payment card numbers. Those go to our payment processor and never reach our systems.
- Anything from a device through the service itself. Jabee has no app and no advertising identifiers. The website is separate and is covered below.
The website
This is about jabee.ai, not the service. The two are separate: nothing here touches a business's WhatsApp messages.
We use Google Analytics to count visits and see which pages people read, and Microsoft Clarity to see how the pages are used. Clarity records how a page is scrolled and clicked, which means a recording of your visit to this site exists. Both set cookies. Neither is used for advertising, and neither can see anything you type into a form.
You can stop both by blocking cookies for this site in your browser, or by using any of the common blocking extensions. Nothing on the site stops working if you do.
2. Why we use it
| Purpose | Data used |
|---|---|
| Answering an end customer's message | Message text, recent conversation history, the business's own content |
| Taking an action the business configured, such as checking an order | Details the end customer provided in the conversation |
| Passing a conversation to a person when the assistant is not confident | Conversation history |
| Showing the business what happened in their account | Messages and the record of actions taken |
| Keeping the service running, secure and billed correctly | Account details, technical logs |
We do not use any of this to train artificial intelligence models, our own or anyone else's. We do not sell data, and we do not use it for advertising.
3. Who we share it with
We use a small number of service providers. Each one only receives what it needs to do its job.
| Provider | What it does | What it receives |
|---|---|---|
| Anthropic | Generates the assistant's replies | Message text, recent conversation history, and relevant passages of the business's own content |
| Amazon Web Services | Hosting, storage, and converting text into a searchable form | All stored data, and the text being processed |
| Meta Platforms | Delivers and receives WhatsApp messages | Message content, as an inherent part of WhatsApp itself |
| Stripe | Processes payments | Business billing details. No end customer data. |
Anthropic does not use data submitted through its business API to train its models.
Where a business connects Jabee to one of its own systems, the assistant will send that system whatever the business configured it to send. Those systems are outside our control and are covered by that business's own arrangements.
We may also disclose data where the law requires it, or to protect the rights and safety of people using the service.
4. Where data is held
Data is stored on Amazon Web Services infrastructure. Processing may take place in regions outside the United Arab Emirates and outside the country where an end customer lives, including the United States and the European Union.
Where data is transferred out of a region with data protection laws that require it, those transfers are made under the safeguards those laws provide, including standard contractual clauses.
5. How long we keep it
| Data | Kept for |
|---|---|
| Conversations and messages | While the business's account is open, then 30 days after it closes |
| Business content used for answering | Until the business replaces or deletes it |
| Record of actions taken by the assistant | 12 months |
| Account and billing records | As long as required by UAE tax and company law |
| Technical logs | 30 days |
When a business closes its account we delete its data within 30 days, other than records we are legally required to keep. Backups are overwritten on a rolling cycle and any remaining copies are gone within 90 days.
6. How we protect it
- All data is encrypted while travelling over the internet
- Access tokens and any credentials a business gives us are encrypted before being stored, so a copy of the database alone does not reveal them
- Every query is restricted to a single business, so one business cannot reach another's data
- Access to production systems is limited to people who need it
- Addresses that the service is asked to contact are checked, so it cannot be used to reach systems it should not
No system is perfectly secure. If a breach affects your data we will tell you and the relevant authorities as the law requires.
7. Your rights
If you are an end customer
The business you messaged decides what happens to your data. Contact that business first. If you contact us directly we will pass your request to them and help them act on it.
Depending on where you live, you may have the right to ask for a copy of your data, to have it corrected, to have it deleted, to object to how it is used, and to complain to a data protection authority.
If you are a business customer
You can export or delete your data at any time by asking us. We answer requests within 30 days.
8. Children
Jabee is a tool for businesses and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe a child's data has reached us, contact us and we will remove it.
9. Changes to this policy
If we change this policy in a way that materially affects how data is handled, we will email business customers at least 30 days before it takes effect. The date at the top of this page always shows the current version.
10. Contact us
M4B1 For Computer Systems & Communication Equipment Software Design
Dubai, United Arab Emirates
Privacy enquiries and data requests: privacy@jabee.ai
General enquiries: hello@jabee.ai